Privacy Policy

1. Information We Collect

When you schedule a consultation, request an emergency quote, contact us by phone or SMS, or submit a form on our website, we may collect the following personal information:

Contact Identifiers: Name, phone number, and email address.
Service Location: Residential address, workplace address, or GPS coordinates for mobile dispatch.
Vehicle Information: Year, Make, Model, VIN (Vehicle Identification Number), engine size, mileage, and reported mechanical symptoms.

2. How We Use Your Information

We use the collected information strictly for operational automotive purposes, including:

Scheduling and confirming your mobile mechanic consultation.
Routing and dispatching our mobile service vehicle to your exact location.
Ordering correct OE/OEM replacement parts tailored to your vehicle's VIN.
Providing electronic invoices, receipts, and warranty verification records.
Communicating service updates, ETAs, or diagnostic reports via direct phone call or SMS text message.

3. SMS Communications & Zero Marketing Spam

Our Anti-Spam Commitment:

We will never sell, rent, trade, or share your mobile phone number or personal details with any third-party marketing brokers or advertising networks.

By providing your phone number and booking an appointment, you consent to receive direct operational SMS messages from Thesky Marcelin regarding your scheduled arrival time, diagnostic estimates, or completion status. You may opt out of non-essential messages at any time.

4. Third-Party Service Providers

We may utilize trusted third-party service providers to facilitate essential business functions:

Calendly: For online appointment scheduling and calendar synchronization.
Payment Processors: Secure PCI-compliant payment gateways for card transactions (we do not store full credit card numbers on our servers).
Normandin Systems: Website hosting, maintenance, and infrastructure management.

5. LocalStorage & Browser Preferences

Our website utilizes browser `localStorage` solely to remember your visual aesthetic preference (such as Light Mode or Dark Mode) across page visits. We do not use intrusive advertising tracking cookies.

6. Data Security & Inquiries

We implement appropriate physical, electronic, and procedural safeguards to protect your personal and vehicle data against unauthorized access, alteration, or disclosure.

If you have questions about this Privacy Policy or wish to request the deletion or correction of your service records, please contact:

Marcelin's Mobile Repair

Attn: Thesky Marcelin

Phone: (678) 448-9362

Email: marcelins.repair@gmail.com

Atlanta, Georgia, USA